Returns Policy

Trees

If you are not happy with the quality of your tree. Advise us within 3 days of receiving your tree and we will replace it or offer a partial credit.

The trees are expected to last 3 weeks. We cannot guarantee the longevity of any purchased trees.

We may offer a partial credit on trees if we feel you have a legitimate issue with your tree past the 7 day tree cut off period.

If we have delivered the tree, we can swap the tree on the next delivery run to your area.  

Decorations and lights

If you have changed your mind about your purchase, Real Christmas Trees are happy to offer you a store credit, provided that:

• You have contacted us within 7 days of receiving your purchase.
• You provide a copy of your invoice or packing slip with your return.
• The product is in it’s original condition and has not been opened or used.

We will replace items if:

• They arrive broken or damaged
• The items are not as shown on the website
• The item is faulty

You will need to present your invoice or proof of purchase. Please contact us within 7 days of receiving your purchase to arrange your replacement.